Things to ask during problem/incident/risk management:
1. What is the issue?
2. What is the impact?
3. What is probability of this occurring once or repeating?
4. How can this be fixed?
5. Who is going to fix it?
6. How much is it going to cost?
7. How long is it going to take?
8. How is the fix going to be lined up with the overall long term strategy and architecture?
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